Refund policy
[file name]: Return Policy.txt [file content begin]
Return Policy
We do not offer or support returns on any product purchased from our store.
All sales are final. Please review your order carefully before completing your purchase. If you have any questions about a product prior to ordering, we encourage you to contact our support team for assistance.
Damages and Issues
Notwithstanding our no-return policy, we take product quality seriously. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate each issue on a case-by-case basis and work to resolve it fairly.
To report an issue, please contact us at support@olazmart.com with:
- Your order number
- A clear description of the issue
- Photographs showing the defect, damage, or incorrect item
We will review your case and determine the appropriate course of action in our sole discretion.
Non-Returnable Items
All items purchased from our store are non-returnable and non-refundable. This includes, but is not limited to:
- Sale items
- Gift cards
- Digital products
- Custom or personalized orders
- Perishable goods
- Personal care items
- Any other product offered on our platform
Exchanges
We do not offer exchanges. If you wish to acquire a different item, you must place a new order separately.
Refunds
Refunds are not offered under this policy. The only exception may apply in cases of verified defects, damage, or incorrect items received, as determined by our support team in their sole discretion. If a refund is granted, it will be processed to the original payment method and may take several business days to reflect in your account.
Contact Us
If you have any questions about this policy or need assistance with an order issue, please reach out to us:
| General Inquiries: | info@olazmart.com | | Support: | support@olazmart.com | | Phone: | +447480211263 | | Website: | olazmart.com | | Address: | 2 Allen Avenue, Ikeja, Lagos, Nigeria |
[file content end]